Due to hygiene reason and dealing with beauty products, unfortunately we cannot accept returns 

In the realm of beauty products, particularly those that are handcrafted, it is essential to maintain stringent hygiene standards. As such, we adhere to a strict no-return policy for our products. This policy is in place to ensure the safety and satisfaction of all customers, as beauty items can pose hygiene risks if returned and resold.

Our locs are meticulously handmade, a process that can take several days to complete. This craftsmanship is integral to the quality and uniqueness of each product. Therefore, once production has commenced on your order, we are unable to accept exchanges. This policy is designed to respect the time and effort invested in creating each individual piece.

Quality assurance is a cornerstone of our operations. Each order undergoes a thorough inspection prior to shipping to ensure that it meets our high standards. In the unlikely event that you receive a product that is defective, damaged, or incorrect, it is imperative to inspect your order upon receipt. Should any issues arise, please contact us immediately. Prompt communication allows us to evaluate the situation and implement corrective measures efficiently.

For any inquiries regarding our exchange and damage policy, we encourage you to reach out via email at officialhouseoflocs@gmail.com. Our team is dedicated to addressing your concerns and ensuring a satisfactory resolution.